Release and Change Management, VP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

An exciting opportunity has arisen for a Change Manager to join a highly respected financial services organisation based in Jersey City. This role offers you the chance to play a pivotal part in shaping and executing the change management process across all technical areas, ensuring seamless transitions and minimal disruption to business operations. You will be at the heart of cross-functional collaboration, working closely with various IT and business teams to coordinate, communicate, and deliver successful change initiatives. The organisation is committed to fostering an inclusive and supportive environment where your expertise in change management will be valued, and your professional growth encouraged. With flexible working opportunities and a culture that values continuous learning, this is the perfect setting for someone who thrives on making a positive impact through effective change delivery.

• Be the key facilitator of the Change Advisory Board (CAB), leading discussions and ensuring all voices are heard while driving consensus on critical decisions.
• Work within a collaborative team environment that values knowledge sharing, inclusivity, and open communication across all levels of the organisation.
• Enjoy access to ongoing training opportunities and support for professional certifications, empowering you to further develop your skills in change management and related disciplines.

What you'll do:

As a Change Manager, you will play a central role in orchestrating the entire lifecycle of change initiatives within a complex IT environment. Your day-to-day activities will involve close coordination with technical teams and business stakeholders to ensure that every aspect of the change process is managed efficiently—from initial request through risk assessment, planning, execution, and post-implementation review. You will facilitate key meetings such as the Change Advisory Board (CAB) sessions, lead technical assessments for releases, mediate any conflicts that arise during scheduling or approval stages, and maintain meticulous records for audit compliance. Your ability to communicate clearly across diverse groups will be essential as you provide regular reporting on high-impact or unauthorised changes while supporting continuous improvement efforts. Success in this role means not only delivering robust change outcomes but also nurturing a culture of collaboration, transparency, and shared responsibility throughout the organisation.

• Organise and chair regular Change Advisory Board meetings, ensuring all stakeholders are engaged and informed throughout the decision-making process.
• Lead release technical assessments by coordinating with technical teams, publishing comprehensive release packages, and facilitating smooth deployments.
• Execute the end-to-end Change Management process, including thorough risk assessments of proposed changes to safeguard production environments.
• Coordinate detailed planning and implementation activities for changes, maintaining an up-to-date forward schedule of change for all relevant parties.
• Ensure root cause analysis is conducted for unsuccessful changes, driving resolution efforts and capturing lessons learned for future improvements.
• Gather information on all change requests and track their status from initiation through to completion, providing clear updates to stakeholders.
• Investigate potential impacts or scheduling risks associated with changes, documenting findings to inform decision-making and mitigate disruptions.
• Mediate conflicts related to scheduling, approvals, or documentation gaps prior to implementing any changes, promoting consensus among teams.
• Collaborate closely with incident management, problem management, release management, and configuration management functions to ensure data consistency across processes.
• Distribute accurate change schedules within agreed timeframes and ensure closure as well as archiving of completed change records for audit purposes.

What you bring:

To excel as a Change Manager in this role, you will bring a wealth of practical experience managing complex IT change processes within regulated industries. Your background should include hands-on familiarity with industry frameworks such as COBIT and ITIL—ideally supported by relevant certifications—and proficiency using ServiceNow or similar platforms. You will have demonstrated success integrating CMDB data into change workflows while producing clear reports that inform both technical teams and business leaders. A solid grasp of project management methodologies like SDLC alongside modern approaches such as Agile or DevOps will enable you to align technology changes with strategic objectives. Beyond technical expertise, your interpersonal skills—such as empathy when mediating between teams or resilience when navigating challenges—will set you apart. Your ability to foster trust through transparent communication ensures that everyone involved feels supported throughout each stage of the process.

• A bachelor’s degree in Computer Science or a closely-related discipline—or equivalent formal education combined with relevant experience—demonstrates your foundational knowledge base.
• Extensive experience (7-10 years) managing change processes within large-scale IT environments ensures you can handle complex scenarios with confidence.
• Familiarity with ServiceNow for managing Change Management processes allows you to leverage industry-standard tools effectively.
• Understanding of Control Objectives for Information and Related Technologies (COBIT) framework is highly desirable; certification would be advantageous.
• ITIL certifications are considered a plus as they reflect your commitment to best practices in IT service management.
• Experience integrating Configuration Management Database (CMDB) with change management processes enables more accurate tracking and reporting.
• Proven ability to generate insightful reports and present metrics on change management activities to both business and technical audiences highlights your analytical strengths.
• Knowledge of project management methodologies—including SDLC, Release Management, DevOps practices such as Agile, Continuous Integration (CI), and Continuous Delivery (CD)—is essential for aligning change initiatives with broader organisational goals.
• Awareness of regulatory compliance directives affecting banking demonstrates your understanding of industry-specific requirements.
• Demonstrated interpersonal skills including empathy, flexibility, optimism, resilience, openness to others’ ideas, and an inclusive approach are vital for success in this collaborative environment.

What sets this company apart:

This organisation stands out due to its unwavering commitment to creating an inclusive workplace where every team member’s contributions are recognised and valued. Employees benefit from flexible working arrangements designed to promote work-life balance while still achieving ambitious business goals. The company invests heavily in ongoing training opportunities so you can continue developing your professional skills—whether through formal certifications or informal knowledge-sharing sessions with colleagues. Collaboration is at the heart of their culture: cross-functional teamwork is encouraged at every level so that innovative solutions can emerge from diverse perspectives. As part of this supportive network, you’ll find yourself empowered not just to manage change but also to drive meaningful improvements that positively impact both technology operations and customer experiences. The leadership team actively supports personal growth initiatives while fostering an environment where kindness, respectfulness, dependability, and shared success are celebrated daily.

The typical base pay range for this role is as follows:

• New York / New Jersey / Brea: $162k - $212k
• Non/New York/New jersey- $151k-$191k

depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

Our hybrid work schedule is four days on-site and work remotely one day per week.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.