Manager, HELOC Optimization and Support

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. 

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. 

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

As the Manager, HELOC Optimization and Support working in a fast-paced environment, you will perform multiple duties while in this role, which include Loan Restructuring, Loan Placement and Ensuring Salability of funded loans. You will utilize your various skills in guideline knowledge, capital markets insight and the ability to provide clear and concise feedback to credit and risk to place denials and improve Figure guidelines based on observations and reportable data.  

What You’ll Do 

• Identify and address loan denials and work towards resolution to fund loans within set parameters and established guidelines.
• Work directly with the borrower and operations team to ensure the restructured loan is successfully delivered to our borrower, and terms are agreed upon
• Work closely with credit and capital markets daily, providing feedback on credit and loan opportunities for the expansion of automated processes.
• Identify areas of customer improvement and the overall UI.
• Develop an understanding of what is needed to create a great client experience with borrowers and partners.
• Provide direct feedback to management on findings during file reviews.
• Evaluate program results and optimize as needed with management,
• Improve overall application conversion from app start to fund.

What We Look For

• Bachelor’s Degree and 2 years of proven sales experience in the mortgage industry as a licensed loan officer
• NMLS licensing is required.
• Knowledge of Agency and non-agency HELOC and DSCR guidelines (Jumbo a plus)
• Excellent oral and written communication skills
• Works well under pressure and requires minimal supervision to perform basic job functions

Salary

• Compensation Range: $97,680-$122,100/yr
• 25% annual bonus target, paid quarterly 
• Company equity in the form of RSUs
• This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

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