Client Due Diligence Team Lead, Bulgaria

We are seeking an experienced Customer Due Diligence (CDD) Teal Lead to lead our ongoing due diligence processes. The successful candidate will not only ensure compliance with global AML/CFT standards but also serve as a key communicator and liaison across Compliance, Operations, and Product teams, helping to align controls with business growth and customer experience.

Responsibilities

• Serve as the definitive subject matter expert, coaching the CDD team on complex due diligence cases, regulatory requirements, and specialized task execution;
• Own the daily rhythm, proactively managing staffing, scheduling, and resource allocation to guarantee consistent coverage and service delivery;
• Manage and resolve complex and high-risk CDD and Enhanced Due Diligence (EDD) escalations, providing expert advice and making critical, timely decisions;
• Proactively identify and implement enhancements to CDD operations, including tools, technology, and handling processes, to maximize throughput and operational speed;
• Strategically monitor, analyze, and provide feedback on Key Performance Indicators (KPIs) to ensure quality and productivity targets are consistently exceeded;
• Take specific ownership of complex Corporate Onboarding Escalations, Enhanced Due Diligence (EDD) operations, and Transaction Monitoring for our Institutional and Merchant accounts;
• Strictly enforce adherence to all internal policies, external regulatory procedures, and quickly provide executive visibility by reporting on non-standard, high-risk cases;
• Ensure that the management is well informed of any non-standard cases;
• Participating in ad-hoc projects as necessary.

Requirements

• Bachelor's degree or equivalent Higher Education qualification;
• Proven, hands-on experience in the full lifecycle of Corporate Customer Due Diligence (CDD), covering both Onboarding and Ongoing Monitoring phases;
• Proven track record of excellent leadership, organizational, and effective problem-solving skills, with the ability to make decisive judgments under pressure;
• Ability to quickly grasp the Company's business model, technical infrastructure, and operational landscape to effectively assess and mitigate risk;
• Exceptional written and verbal communication skills, with the gravitas to effectively interact with stakeholders at all levels, internally and externally;
• Demonstrated unwavering integrity, high initiative, and absolute discretion when handling sensitive corporate client information;
• Fluent proficiency in English (written and verbal) and advanced computer literacy;
• Basic to solid understanding of the applicable AML/CFT legislation in the Fintech and Payment Services sectors would be an advantage. 

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Are you ready to kickstart your future with us? 

Benefits

Competitive salary 

Medical insurance package with extended coverage to dependents 

Attractive annual leave entitlement including: birthday, work anniversary

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  

Work Perks: crypto.com visa card provided upon joining 

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. 

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.