Senior Business Operations(Card Issuing)

Job Responsibilities

• Manage the daily operations of global Visa / Mastercard card issuing business, continuously optimizing issuing processes and operational efficiency in alignment with the company’s business development and market strategy.
• Oversee the post-launch operations and promotion of card issuing products, including user card activation processes, issuing workflow management, campaigns, and overall operational support.
• Coordinate and collaborate with banks, card networks (Visa / Mastercard), issuing service providers, and other financial institutions to support daily operations, resolve operational issues, and ensure successful implementation of partnership initiatives.
• Analyze transaction data, user behavior data, and operational feedback to continuously optimize business processes, improve card activation and conversion rates, increase transaction activity, and enhance overall user experience.
• Monitor key card issuing operational metrics, including card issuance volume, transaction volume, user activity rate, and operational exceptions, and proactively identify and resolve operational issues.

Requirements

• Bachelor’s degree or above; English proficiency sufficient for daily work communication (overseas study or work experience is a plus).
• 5+ years of operations experience in payments, fintech, or internet industries; experience related to Visa / Mastercard card issuing business is preferred.
• Familiar with the operational processes of banks, card networks, and issuing service providers, with experience in cross-institution collaboration and project execution.
• Strong cross-team and cross-regional communication skills, with strong execution ability and a results-driven mindset.
• Data-driven and detail-oriented, able to identify problems through data analysis and drive operational improvements in a fast-paced and evolving business environment.