Operations Associate

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

As an Operations Associate, you will be responsible for reviewing account openings, conducting due diligence checks, and providing advice to various business functions. Your main objective will be to ensure compliance with internal policies and AML/KYC requirements, while also identifying opportunities for onboarding process improvement to mitigate compliance risks.

Responsibilities

• Perform daily reconciliations of custodial, trading, and fiat balances, ensuring full compliance with MAS safeguarding and client-money segregation requirements
• Lead MAS regulatory reporting, owning the preparation and on-time submission of monthly (PSN04/PSN07), semi-annual, and annual filings
• Balance safeguarding, settlement, and operating accounts daily, maintaining strict segregation between client and company funds
• Maintain and periodically update the fiat operations playbook, covering procedures for deposits, withdrawals, reconciliations, and internal escalations
• Assist with onboarding and maintenance of banking partners, including due-diligence reviews, account opening documentation, KYC refreshes, and relationship management across multi-currency accounts
• Oversee vendor onboarding and payment setup, ensuring all counterparties meet internal compliance standards prior to engagement
• Support internal and external audits, providing reconciliations, control evidence, and management responses
• Manage general office administration, including procurement and inventory of office supplies, vendor coordination, and expense tracking
• Coordinate IT setup and employee onboarding, ensuring laptops, accounts, and workspace arrangements are ready for new hires to enable a seamless start

Requirements

• 2-4 years of investment banking, asset management or operations experience at regulated financial business
• Ideally have substantive exposure and interest in blockchain / Fintech industry
• Ideally accounting, finance or business university degree

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

• Competitive base salary, bonus, and stock options
• Computer equipment to suit your needs
• Generous paid time off 
• Great colleagues and inspiring startup environment