Integration Manager & Technical Support Specialist

<h5><span><strong id="docs-internal-guid-c4122e4f-7fff-fe12-4b08-ed91839827fc">About Utorg</strong></span></h5><p><span><strong>Founded in 2019, Utorg builds the infrastructure behind stablecoin payments: on- and off-ramps, self-custodial wallets, and crypto cards. Over 2 million users across 130+ countries already buy, hold, and spend crypto through our app. On the B2B side, the same rails power 2,100+ platforms, with $2.4B+ moved to date.</strong></span></p><p><span><strong>Fully MiCA-authorized across the EEA. PCI DSS Level 2 certified and backed by Dragonfly, TA Ventures, and Hypra.</strong></span></p><h5><span>Location: Full-time | Remote</span></h5><div><h5><span><strong id="docs-internal-guid-c2b44e08-7fff-afb6-83c0-c4ef192e4382">About the Team:</strong></span></h5><ul><li><p><span>The team is responsible for final technical verification, production readiness, and successful Go-Live launches for our merchants.</span></p></li><li><p><span>Daily Focus: Pre-live merchant configurations, payment method setups, and activating merchants in the production environment.</span></p></li></ul><h5><span>What you will do</span></h5><ul><li><p><strong>Merchant Integration:</strong> Technical onboarding and payment routing configuration (PSP, On/Off-ramp, Cards).</p></li><li><p><strong>Access Management:</strong> API key issuance and system environment configuration.</p></li><li><p><strong>API Testing:</strong> Request validation and integration troubleshooting using <strong>Postman</strong>.</p></li><li><p><strong>Incident Investigation:</strong> Transaction analysis and root-cause identification using <strong>JSON payloads</strong>, <strong>SQL queries</strong>, and <strong>Grafana</strong> logs.</p></li><li><p><strong>Bug Triage:</strong> Bug replication, isolation (merchant vs. platform side), and technical escalation to Engineering.</p></li></ul><h5><span>What you bring</span></h5><ul><li><p><span><strong id="docs-internal-guid-e21624c4-7fff-c4d6-d97f-4a8aef0bd75d">The Background:</strong> 1+ years of experience in L2/L3 Tech Support OR a solid track record as a Senior Support Agent / Support Manager within<strong> a FinTech, Crypto, or payment processing environment.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-e21624c4-7fff-c4d6-d97f-4a8aef0bd75d">Log &amp; Troubleshooting Experience: </strong>You have hands-on experience working with logs. You know how to use monitoring tools to trace transaction errors and find the actual root cause of an issue.</span></p></li><li><p><span><strong id="docs-internal-guid-e21624c4-7fff-c4d6-d97f-4a8aef0bd75d">The Tech Foundation: </strong>You understand client-server architecture, <strong>REST APIs</strong>, and <strong>JSON</strong> structures.</span></p></li><li><p><span><strong id="docs-internal-guid-e21624c4-7fff-c4d6-d97f-4a8aef0bd75d">Tooling: </strong>You are comfortable using <strong>Postman</strong> to validate requests.</span></p></li></ul><h5><span><strong id="docs-internal-guid-317a3302-7fff-0146-ca65-182093ebc937">What personal qualities make someone thrive in this team?</strong></span></h5><ul><li><p><span><strong id="docs-internal-guid-317a3302-7fff-0146-ca65-182093ebc937">Operational Precision: </strong>High attention to detail in technical configurations and logs.</span></p></li><li><p><span><strong id="docs-internal-guid-317a3302-7fff-0146-ca65-182093ebc937">Proactivity: </strong>Self-driven approach to merchant support and problem-solving.</span></p></li><li><p><span><strong id="docs-internal-guid-317a3302-7fff-0146-ca65-182093ebc937">Fast Adaptability: </strong>Ability to quickly absorb new technical documentation and workflows.</span></p></li><li><p><span><strong>Problem-solving</strong>: Strong analytical skills, with the ability to perform root cause analysis and develop clear remediation plans under time constraints.</span></p></li><li><p><span><strong id="docs-internal-guid-007cbe05-7fff-bcbf-0614-071df54e2b04">The Communicator: </strong>You speak and write fluent<strong id="docs-internal-guid-007cbe05-7fff-bcbf-0614-071df54e2b04"> English (B2/C1)</strong>, allowing you to communicate complex technical details to international merchants easily.<strong id="docs-internal-guid-007cbe05-7fff-bcbf-0614-071df54e2b04"> </strong><strong>Ukrainian / Russian</strong> language skills with the ability to write concise incident reports and present technical findings to non-technical stakeholders.</span></p></li><li><p><span><strong>Remains calm under pressure, accountable, detail-oriented, and committed to continuous learning.</strong></span></p></li></ul></div><h5><span>What we offer</span></h5><ul><li><p><span><strong>Work remotely</strong> as part of an agile, international team that is shaping the future of finance.</span></p></li><li><p><span><strong>Competitive salary range</strong> based on individual experience and contribution.</span></p></li><li><p><span><strong>Career progression opportunities</strong> to advance into senior SRE, product, or engineering roles.</span></p></li><li><p><span><strong>Impact &amp; ownership.</strong> Take a central role in ensuring platform reliability, where accuracy and timeliness are critical.</span></p></li><li><p><span><strong>Collaborative culture.</strong></span></p></li><li><p><span><strong>Join a transparent environment</strong> that values open dialogue, experimentation, and measurable impact.</span></p></li></ul><div><p><span><strong>Please apply with your CV and a brief note describing a significant incident you led, your technical approach, and the outcome.</strong></span></p></div><div><p></p></div>