Product Management, Director - Partnerships Onboarding

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Management, Director - Partnerships Onboarding

Why this role matters

This is a strategic leadership role at the intersection of product, risk, and partnerships, focused on enabling SME products to scale with confidence. As Product Manager, you’ll define how partner onboarding works—today and for the future—ensuring it supports growth while meeting governance and regulatory expectations.

You’ll shape the operating model, tools, and metrics that allow teams to onboard partners consistently, predictably, and at scale across regions and products. Your work will directly influence time‑to‑market, risk outcomes, and portfolio performance, giving you meaningful visibility and impact at senior leadership levels.

Beyond execution, this role offers the opportunity to build durable systems that last—translating complex requirements into clear, scalable solutions that empower teams and improve outcomes across the SME ecosystem. It’s an ideal role for someone who enjoys leading through influence, shaping how work gets done, and driving impact across a broad product portfolio.

What you’ll be doing

Own the end‑to‑end SME onboarding framework, including processes, tooling, metrics, and governance

Design scalable operating models that balance fast time‑to‑market with strong risk and compliance discipline

Align cross‑functional teams—product, risk, sourcing, legal, security, and regional stakeholders—around onboarding priorities

Prioritise onboarding enhancements based on SME impact, risk exposure, and scalability

Lead resolution of complex onboarding challenges, escalations, and risk decisions

Translate regulatory and policy requirements into clear, SME‑appropriate standards

Provide senior leadership with visibility into onboarding health, capacity, performance, and risk trends

Build, coach, and lead a high‑performing onboarding team (L8 / L7), setting clear expectations and development paths

What we’re looking for

Bachelor’s degree or equivalent practical experience

Significant experience in product management, operations, risk, compliance, or governance‑focused roles

Background in partnership‑driven or ecosystem‑based models (SMEs, fintech, platforms, marketplaces)

Proven ability to influence senior stakeholders and align diverse teams

Strong strategic thinking paired with disciplined execution

What success looks like

SME onboarding scales smoothly across products, partners, and regions

Leadership has confidence and clear visibility into onboarding performance and risk

Teams are aligned, empowered, and operating with consistency

SME partnerships launch faster, safer, and with greater predictability

Onboarding is viewed as a strategic enabler—not a bottleneck

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.