Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Overview

This role is responsible for leading Mastercard's relationships with key banking partners in Vietnam, acting as the primary account owner for a portfolio of strategic issuer clients. The position requires a commercially driven, strategic account leader who can partner with customers and cross-functional Mastercard teams to drive growth, deepen client engagement, and deliver long-term partnership value.

Role

• Own and execute account plans aligned to customer and Mastercard growth objectives
• Lead the overall relationship and profitability of assigned accounts, engaging senior stakeholders across client organizations
• Develop and execute joint business plans to drive revenue, market share, and strategic outcomes
• Identify and pursue new business opportunities across consumer, SME, commercial, and digital payments
• Partner with cross-functional teams (e.g., Product, Marketing, Services, Technology) to deliver integrated client solutions
• Drive consultative, insight-led engagement leveraging market intelligence and data-driven recommendations
• Lead commercial negotiations and support the execution of strategic initiatives and key growth opportunities
• Monitor business performance and proactively address risks and opportunities
• Build strong, trusted relationships with key internal and external stakeholders

All About You

• Strong commercial mindset with a track record in account management, business development, consulting, strategy, or product management
• Deep understanding of the payments, banking, or fintech ecosystem
• Proven ability to manage senior client relationships and influence executive stakeholders
• Strong analytical, problem-solving, and strategic planning capabilities
• Experience developing and executing growth strategies and managing complex commercial engagements
• Excellent communication, negotiation, and stakeholder management skills
• Comfortable working across multiple functions and navigating complex organizations
• Results-driven with a strong execution focus and ownership mindset
• Experience in payments, financial services, strategy, fintech, or management consulting preferred
• Fluent in English and Vietnamese

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.