Customer Operations Specialist /Associate (Fresh Graduates Welcome)

About Kody: Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.

Position Overview: We are seeking a detail-oriented, data-minded, and proactive Customer Operations Specialist/Associate to join our growing team. This role is crucial in delivering exceptional support to our clients and optimizing operational workflows. Whether you are a motivated fresh graduate eager to launch your career in B2B Fintech or a junior professional with early internship experience, we welcome you to grow with us!

Key Responsibilities:

• Customer Support & Onboarding: Serve as a trusted point of contact for client inquiries, guiding businesses through seamless onboarding, setup, and implementation.
• Data & Process Operations: Maintain accurate operational documentation, track key operational metrics, and ensure high attention to detail across daily workflows.
• Cross-Functional Collaboration: Work closely with sales, tech, and product teams to streamline processes, solve client issues, and continuously enhance customer satisfaction.
• Insights & Analysis: Monitor customer feedback and operational trends to help identify areas for system and process improvements.
• Relationship Building: Build and nurture strong, long-term relationships with clients to foster customer loyalty and success.

Requirements:

• High Attention to Detail & Quality: Exceptional meticulousness when handling client data, operational documentation, and daily processes.

• Data Sensitivity & Problem-Solving: Comfortable working with data and metrics to identify trends, troubleshoot issues, and drive process optimization.

• Excellent Communication Skills: Strong written and verbal communication abilities, capable of building rapport with clients and collaborating smoothly across internal teams.

• Adaptability & Growth Mindset: Eager to learn in a fast-paced environment and comfortable navigating cross-timezone collaboration.

• Bonus: Prior internship experience in B2B Fintech, payment processing, Customer Success, or Operations is a plus.

• Bonus: Familiarity with CRM or communication tools (e.g., HubSpot, Intercom, Zendesk) or advanced Excel/Google Sheets skills.

• Fresh graduates with a strong passion for B2B Fintech and long-term career drive are welcomed to apply.

• Opportunities for career growth in leadership and strategy.

• Collaborative, inclusive environment where your contributions are recognized and valued.

• Competitive Performance Bonus