Contractor, Specialist, Dual-Product, Customer Centre, Customer Service Hub

• Act as the major contact point of the Bank to provide service by handling inbound service

• call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc.

• Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs

• Follow-up customer request and make outbound calls to reply customers when necessary.

• Provide solution to customers’ concern and problems in a timely manner, ensuring customer satisfaction

• Listen to customers’ grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended.

• Get customers’ opinions and suggestions, e.g. then feedback to supervisors.

• Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards.

Location:

Taipei Hub - 9F

Job:

Schedule:

Contract (Fixed Term)

Employee Status:

Full time