Associate, Technical Business Analyst, Institutional Banking Group Technology, Group Technology

Key Responsibilities

• Work closely with business stakeholders, product owners and operations teams to understand, analyze and document business requirements for the Payments Domain.
• Facilitate requirement gathering workshops, discussions and walkthrough sessions to ensure business requirements are clearly understood and documented.
• Translate business requirements into functional specifications, user stories, process flows, business rules, acceptance criteria and implementation-ready documentation.
• Collaborate closely with engineering teams to explain requirements, clarify functional scenarios, and support solution design discussions.
• Maintain accurate and complete project documentation to ensure requirements, assumptions, decisions and scope are clearly recorded and traceable, minimizing ambiguity during development and testing.
• Support Agile delivery activities including backlog grooming, sprint planning, user story refinement, requirement reviews and sprint demonstrations.
• Work with Payments, Accounts, Entitlements, Approvals and Notification teams to understand process dependencies and ensure requirements remain aligned across domains.
• Assist in documenting payment workflows, approval flows, entitlement rules, notification requirements and transaction lifecycle processes.
• Support test planning, test case preparation and UAT activities by ensuring business scenarios and acceptance criteria are well defined.
• Work with QA and Test Automation teams to help develop functional, integration and automation test scenarios based on documented requirements.
• Validate delivered functionality against business requirements and support defect triage, root cause discussions and issue resolution activities.
• Ensure all requirements, changes and enhancements are properly version-controlled and maintained throughout the project lifecycle.
• Participate in release planning, production deployment preparation and post-release validation activities.
• Leverage AI-enabled productivity tools to improve requirement documentation, analysis and quality assurance processes.

Requirements

• Bachelor's Degree in Business, Information Systems, Computer Science, Engineering or related discipline.

• 2-4 years of Business Analysis experience in Banking, Financial Services or Technology projects.

• Basic understanding of Corporate Internet Banking, Digital Banking, Payments or Financial Services platforms.

• Experience gathering and documenting business requirements, user stories, process flows and functional specifications.

• Familiarity with Agile delivery methodologies including Scrum and Kanban.

• Strong analytical and problem-solving skills with attention to detail.

• Ability to communicate effectively with business users, developers, testers and project stakeholders.

• Experience preparing:

• User Stories

• Business Requirement Documents (BRD)

• Functional Specification Documents (FSD)

• Process Flows

• Acceptance Criteria

• Requirement Traceability Matrices

• Understanding of payment processing concepts including:

• Payment Initiation

• Approval Workflows

• Maker-Checker Processes

• Transaction Status Tracking

• Notifications and Alerts

• User Entitlements and Access Control

• Exposure to API-based systems, digital channels and modern banking platforms is an advantage.

• Experience supporting QA and Test Automation teams by defining test scenarios and validating business outcomes.

• Familiarity with:

• JIRA

• Confluence

• Microsoft Office

• Visio or Process Mapping Tools

• Experience using AI productivity tools such as:

• Microsoft Copilot

• ChatGPT

• Claude

• Gemini

• Strong written and verbal communication skills.

• Self-motivated, willing to learn and comfortable working in a fast-paced Agile environment.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time