Customer Success Manager, APAC (Remote)

<p><strong>Position summary</strong></p><p><span>We are looking for a driven and client-focused <strong>Customer Success Manager</strong> to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners.</span></p><p><span>This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem.</span></p><p><strong>Duties and responsibilities</strong></p><ul><li><p><span>Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.</span></p></li><li><p><span>Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction.</span></p></li><li><p><span>Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements.</span></p></li><li><p><span>Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication.</span></p></li><li><p><span>Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them.</span></p></li><li><p><span>Monitor client engagement metrics and proactively address signs of churn risk.</span></p></li><li><p><span>Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices.</span></p></li><li><p><span>Support clients in Korea, leveraging cultural and regional knowledge to build trusted relationships.</span></p></li><li><p><span>Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).</span></p></li></ul><p><strong>Requirements</strong></p><ul><li><p><span>Korean language fluency is essential (native or near-native).</span></p></li><li><p><span>Proficiency in English (written and spoken).</span></p></li><li><p><span>3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.</span></p></li><li><p><span>Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).</span></p></li><li><p><span>Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly.</span></p></li><li><p><span>Proactive, organised, and data-driven approach to managing a portfolio of accounts.</span></p></li><li><p><span>Comfortable working in a remote-first, fast-paced environment</span></p></li></ul><p><strong>Nice to have</strong></p><ul><li class="MsoNormal"><p><span>Experience working with or for crypto exchanges, financial regulators, or banks.</span></p></li><li class="MsoNormal"><p><span>Knowledge of regional regulatory frameworks (e.g. AIFC, FATF recommendations).</span></p></li><li class="MsoNormal"><p><span>Experience using CRM platforms (HubSpot).</span></p></li></ul>