IT Operations Engineer (Fresh Graduates Welcome)

About the Role 
We are looking for a IT Operations Engineer to join our team and help deliver a smooth and secure technology experience for employees.

Responsibilities:

• Provide day-to-day IT support for employees, including troubleshooting hardware, software, and access issues.
• Assist with setting up and configuring laptops, desktops, mobile devices, and user accounts.
• Support onboarding and offboarding processes, ensuring employees have the right access from day one and that access is removed when needed.
• Support patch management & vulnerability scanning. Keep endpoints, workstations, and servers up to date. 
• Help maintain company devices by applying updates, patches, and basic security checks.
• Support software and application management, including installation and access requests.
• Assist in evaluating and testing new tools or applications under guidance from senior team members.
• Learn and support safe usage of AI tools within the organization, including basic awareness of data security and risks. 

Requirements:

• Candidates with 1+ years of experience in IT support or related fields. Fresh graduates are welcome.
• Basic understanding of computer systems, operating systems (Windows and/or macOS), and common workplace tools.
• Strong willingness to learn and develop technical skills.
• Good problem-solving skills and attention to detail.
• Strong communication skills and a user-focused mindset.
• Internship or project experience in IT support, helpdesk, or system administration.
• Exposure to tools like Google Workspace, Microsoft 365, or device management systems (e.g., Intune, Jamf).
• Basic knowledge of networking or security concepts.